Tenants Information


All viewings will be accompanied by a member of The Letting Centre staff and all appointments need to be made through our Newton Abbot office on 01626 353881.


All applicants who wish to apply for a tenancy will be required to complete a tenancy application referencing form. This will include a credit history check, current employment details and current or previous landlord or letting agent details (if applicable). If you are self-employed, proof of income will be required. A Holding Deposit equivalent to one weeks rent will be payable, for more information please see our Tenant Fees Schedule

Tenancy agreement

Prior to a tenancy commencing, you will be required to sign an Assured Shorthold Tenancy Agreement, which is usually for a period of 6 or 12 months. This agreement will fully explain and detail the terms and conditions on which you are taking the tenancy, plus any other special conditions that relate to the property.


Before the start of the tenancy, we will require a deposit of at least one month's rent. This is held in the Tenants Deposit Scheme against any dilapidations/damage etc caused during your tenancy.

For more information regarding the Tenants Deposit Scheme, please visit www.tds.gb.com.

Inventory/Schedule of Condition

For the protection of both the landlord and the tenant, it is essential that a comprehensive Inventory/Schedule of Condition is compiled before the commencement of each tenancy. This detailed document includes a description of everything from ceilings to floors, including the condition of the décor, cleanliness and any defects etc, together with colour photographs, this is to comply with the Tenants Deposit Scheme.

Council Tax & Utilities

In addition to the rent, it is the tenant's responsibility to pay the Council Tax and all utilities unless stated otherwise in the tenancy agreement.


All managed properties are subject to regular inspections. The first inspection is carried out 2 months after the commencement of the tenancy and thereafter every 4-6 months. The purpose of these inspections is to check the condition of the property and to discuss with the tenant any problems or issues. After every inspection, a report is drawn up and forwarded to the landlord.


The landlords insurance will not cover contents, we would advise for tenants to take out contents insurance and we would advise this to cover landlords' fixtures and fittings.

Redress Scheme

Provided by - The Property Ombudsman

Client Money Protection

Provided by Royal Institution of Chartered Surveyors

Deposit Protection

Provided by - Tenancy Deposit Scheme

Tenant Fees Schedule


Holding Deposit (per tenancy)One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year) Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Security Deposit (per tenancy. Rent £50,000 or over per year) Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s) Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant’s Request) £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant’s Request) £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant’s Request) Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Please ask a member of staff if you have any questions about our fees.

Search for properties: